Refund & Return Policy
Last Updated: 01/06/2026
At PIKU TIKU, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Products may be returned if:
- The item is damaged during delivery.
- The wrong product was received.
- The product has a manufacturing defect.
- The return request is raised within 7 days of delivery.
Non-Returnable Items
Returns will not be accepted for:
- Opened or used products.
- Products damaged due to misuse.
- Products without original packaging.
- Clearance or sale items (unless defective).
Return Process
To initiate a return:
- Contact our customer support team.
- Share your order number and product images.
- Our team will review your request.
- If approved, return instructions will be provided.
Refund Process
Once the returned item is received and inspected:
- Refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are generally non-refundable unless the error was on our side.
Exchange Policy
Eligible products may be exchanged based on product availability.
